Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy applies to information collected through our website, marketing communications, forms, and any services you purchase from us.

By using this website, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

This website is operated by Vastcope, a digital growth agency providing web development, SEO, design, and marketing services. In this policy, "we", "us", and "our" refer to our company. "You" refers to any person visiting our website or engaging our services.

Our full contact details are listed at the bottom of this page and on our Contact page.

We collect two broad categories of information:

Information you provide directly

• Name, email address, phone number, and company details when you submit a contact, quote, or newsletter form.
• Project details, budget indicators, and business goals you share during scoping calls.
• Billing information (processed by our payment providers — we do not store card numbers).
• Any content you post publicly, such as blog comments.

Information collected automatically

• Device and browser information (IP address, browser type, operating system, referral URL).
• Pages you view, time on page, click paths, and other usage analytics.
• Cookie identifiers and similar tracking technologies (see the Cookies section below).

We use the information we collect for the following purposes:

• To respond to inquiries, deliver quotes, and provide the services you request.
• To send transactional communications such as invoices, project updates, and support replies.
• To send marketing emails, but only if you have opted in — and you can unsubscribe at any time.
• To analyze site usage, measure marketing performance, and improve our website and services.
• To detect, prevent, and address technical issues, fraud, or abuse.
• To comply with legal obligations and enforce our Terms of Service.

Where applicable law (such as the GDPR in the EU or the UK GDPR) requires it, we rely on the following legal bases:

• Consent — for marketing emails and non-essential cookies.
• Contract — when we need to process data to deliver services you have purchased.
• Legal obligation — to comply with tax, accounting, and other laws.
• Legitimate interests — to run and improve our business (site analytics, security, fraud prevention), balanced against your rights.

We use cookies and similar technologies to make our site work, analyze usage, and (with your consent) personalize content and ads. Our cookies fall into four categories:

• Necessary — required for basic site functionality (session state, security). These cannot be disabled.
• Functional — enable features like social sharing, embedded video, and preference storage.
• Analytical — help us understand how visitors use our site (Google Analytics, heatmaps).
• Advertisement — used by advertising partners to show more relevant ads on other sites.

You can manage your preferences at any time through our cookie banner or your browser settings.

We do not sell your personal information. We share it only with the following categories of recipients, and only to the extent needed:

• Trusted service providers who help us operate our business — hosting, email delivery, analytics, CRM, and payment processing — under contracts that require them to protect your data.
• Professional advisors such as lawyers, accountants, and auditors when required.
• Government or law-enforcement agencies when required by law or to protect our rights and safety.
• A successor entity in the event of a merger, acquisition, or business transfer, subject to standard confidentiality protections.

We operate globally and use service providers based in different countries. When we transfer personal data across borders, we rely on lawful transfer mechanisms — such as Standard Contractual Clauses or equivalent safeguards — to ensure your data remains protected.

We retain personal information only as long as needed for the purposes described in this policy, and to comply with legal, tax, or accounting obligations. Typical retention periods:

• Contact form submissions: up to 24 months.
• Client project records: for the duration of the engagement plus 7 years for tax/accounting.
• Marketing subscribers: until you unsubscribe or ask us to delete your data.
• Website analytics: aggregated and anonymized after 26 months.

Depending on your location, you may have the following rights over your personal data:

• Access — ask for a copy of the data we hold about you.
• Correction — ask us to fix inaccurate or incomplete information.
• Deletion — ask us to erase your data (subject to legal exceptions).
• Restriction & Objection — ask us to limit or stop certain processing.
• Portability — receive your data in a structured, commonly used format.
• Withdraw consent — at any time for processing based on consent.
• Lodge a complaint — with your local data-protection authority.

To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within 30 days.

We use appropriate technical and organizational measures to protect personal information — including HTTPS encryption, access controls, secure hosting, and regular security reviews. No online service is 100% secure, but we work continuously to minimize risk.

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has submitted data to us, please contact us and we will delete it.

Our website may contain links to third-party sites. This policy does not cover those sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policy of any site you visit.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where required, notify you by email or an on-site notice. Continued use of the site after changes means you accept the updated policy.

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us using the details listed at the bottom of this page or on our Contact page. We aim to reply within one business day.